Exchange and return policy:
- - Exchange and return is a guaranteed right for all our customers and it includes all the products we display in our store.
- - All products displayed in our store are subject to the exchange and return policy according to the terms and conditions stated on this page.
- - The product can be returned or exchanged if it is in the same condition as when purchased and in its original packaging.
- - Return within three (3) days and exchange within seven (7) days from the date of purchase.
- - Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.
- - Please photograph the product and send it, specifying the city, address and order number, to be replaced with another product if the product is damaged or has a specific defect, or is not used as agreed upon.
- - The customer will be fully refunded if the product he received is completely different from the product description on the product page on our website.
- We are not responsible for any expectations regarding the customer’s use of the products that we did not mention on the product page on our website.
- - 30% or a value of no less than 25 dirhams will be deducted if the customer does not want the product and it has no defect or any noteworthy problem.